MORE OF SOMETHING MORE,
a story about a salesman trying to establish himself,
a CEO scheming to buy out his father's influence
and the woman important to each
10
At just past the hour, the board of directors sat around the oblong table waiting for the chairman to call the meeting to order. The CEO was not present despite their invitation, and his absence made them uneasy. Graham Slade, chairman, company founder and former CEO, had dominated for nearly thirty years when no differences separated guiding and operating principles. The board rubber-stamped his wishes and the company prospered. But when Stephen Slade became CEO, it faced a new reality –conflict-- and found trying to satisfy both like bending backwards till shoulders touched the ground then springing into forward somersaults.
At just past the hour, the board of directors sat around the oblong table waiting for the chairman to call the meeting to order. The CEO was not present despite their invitation, and his absence made them uneasy. Graham Slade, chairman, company founder and former CEO, had dominated for nearly thirty years when no differences separated guiding and operating principles. The board rubber-stamped his wishes and the company prospered. But when Stephen Slade became CEO, it faced a new reality –conflict-- and found trying to satisfy both like bending backwards till shoulders touched the ground then springing into forward somersaults.
Jeff Simmons,
managing partner of a law firm, had boyish charm which had encouraged strangers
to ruffle his hair and, later, colleagues to beam favorably. Now his hair was
lacquered black but that charm still showed through. He avoided declaring the
absence a slight without further evidence and tried to mollify the chairman
with conversation about his grand kids.
Peter Morgan,
owner of a string of banks, was the oldest member and started life with a
different name. His manner suggested an Old World background, often alluded to
but without details. “Past is past,” he liked to say, which was a nod to the
prosperous present that afforded rich suits to clothe his expansive figure. His
mane of silvery hair and self-satisfied demeanor suggested everything would
work out.
Life insurance was
Joseph Parker’s business and his faith in actuarial tables the foundation of a
backslapping nature: the tables delivered the hard news, allowing him to focus
on the sunny side. Height and weight corresponding to recommended guidelines,
he believed he’d age the prescribed 82.57 years. Only infrequently did worry
fret a chevron between his brows.
Mark Storts, the
newest member, was the younger Slade’s college buddy and an ally in wanting to take
the company public, which he sought to underwrite. Stephen’s failure at
communication concerned him, as he believed perfect information best served the
marketplace. He checked his watch and
at fifteen after punched a number on his cell --voice mail. When he stood, his
dark, curly hair was a statement in the room. “I’ll see what’s keeping him.”
He made his way
through the C-suite hallway to executive reception, where Betsy Murray greeted
him professionally then frowned at his request. “He went up this morning and
hasn’t been down since.” She pantomimed
summoning the elevator: the button refused to light. She pushed the intercom
button on the phone, which did light and flash until pushed again. He returned
to the meeting where they listened to his report. Simmons said, “I don’t
like the idea of locking it from upstairs. What if he’s injured?”
“The code requires
another exit.” piped up Parker who, on considering the CEO’s age and good
health, reasoned it wasn’t time. “He must have gone another way.”
“Of course, he’s
okay,” said Morgan, waving a sagacious hand.
Irritation tweaked
the chairman’s granite face. “Let’s get started. Mark Pointer is the company’s
long-time claims manager, and I’m advised that his impending retirement is not
entirely voluntary. Assertions have been made of unsatisfactory performance,
and the inability of adjusters to handle the volume of claims. At the same
time, his requests to expand staffing have been denied. I’ve known Mark a long
time. He gets the job done, if allowed to. Slade Insurance will suffer for
losing him.”
The room lapsed
into silence, until Storts spoke up. “According to the numbers, Slade would be
better off.”
“Numbers?” The
chairman glared.
“Mister chairman,
certainly the claims manager is worthy of your support, and I don’t argue
against him as a person but as a kind: a high-salaried manager. Through
retirement and other means we can reduce expenses and increase our profit
margin.”
“Have you talked
to him about Mark Pointer?”
“Not in particular, but he
endorses the strategy.”
“Strategy requires vision, and I don’t see
it. Mark is a leader who has nurtured many fine claims adjusters who interface
with our customers and contribute to a robust company. Financial statements
don’t capture the whole picture.”
“Wall Street
doesn’t care about that.”
“Good reason,
then, to avoid it.”
Around the table gasps and body language urged restraint.
“If you’re not in
the market, you’re not anywhere. It’s just the way things are. Slade’s value
will increase on the exchange, which we can maximize by getting our financials
into shape.”
The chairman
looked ahead at no one in particular.
“Thank you for your insight. I only wish Stephen had the grace to argue
for himself. His absence, I think, supports my position that figures on a page
are well and good, but don’t compel like a flesh-and-blood leader. I’m not
convinced about ending Mark’s career.”
“That’s not on us.
He can go someplace else!”
The chairman
raised his hand. “Enough. I move that we re-issue our request to the CEO.”
“I second that,”
said Simmons.
“In favor?” Hands
shot up as the door opened. “The motion is carried--“
“Unanimously.”
Stephen Slade stood within the door frame and watched the raised hands fall. He
took a seat at the farthest end from the chairman. His dark gray suit enveloped
him neatly and the satin blue of his tie reflected off a pale neck. Smooth dark
hair and narrow-set eyes contrasted with the chairman’s crew cut and visionary
gaze. “Here I am.”
At one end,
Simmons sat to the right of the chairman who had Morgan on his left, and then
Parker. Storts was on the other side between Simmons and the CEO. They waited for
someone to reset the meeting.
“Thank you for
attending,” said Simmons. “We had just finished discussing Mark Pointer’s
situation. The chairman expressed that he contributes necessary leadership,
which would be missed and impact customer service. Director Storts pointed out
that high-salaried managers inflate expenses and reduce profits. The board
desires your input.”
“That’s a fair
recap,” said the banker with a salute to the attorney.
“Thank you,” said
the CEO. “Mark Pointer has served Slade
long and well, but salaries like his are a burden. Human Resources has
identified areas of high cost where the company can seek advantage through
attrition.”
“Mark Pointer
doesn’t want to retire,” growled the chairman.
“At my direction,
HR has presented available options to certain managers. Retirement would be
their choice. If enough accept, we won’t have to take other measures.”
“If this is about
expenses,” the chairman said, “I don’t see how it squares with those in other
areas, such as the private elevator, the limousine and the chauffeur.” The chairman
leaned forward. The CEO did not blink.
“I hope you will
grant that the company is well run and profitable. Pay attention to the numbers
that matter, and you will see the proof. It’s easy and tempting to grasp at the
odd figure or expense and make of it something more than it is. Easy and
hurtful. I am hurt at the lack of trust. I seek to
make of Slade something more. The chairman founded and made a success of the
company that provides for his retirement. If Slade is to grow and provide for
others, changes must be made.
“Since the
company’s founding, jet travel for business and pleasure became the norm, the
Concorde came and went, and hijacked jets brought down the Twin Towers. Does it
make sense that Slade should remain static while the world shifts?
“If I aim higher
and step quicker, it’s because I want Slade to succeed. Everything I do
benefits the company. See it in the results.
“The board owes me
the same trust and support it gave my predecessor. Don’t fracture or snipe.
Stand united. If you do, the sky’s the limit.”
Without awaiting a response, he stood and
vanished as suddenly as he had appeared, having silenced them though the
chairman still glowered and the directors still yearned for consensus. Once again, the
meeting needed resetting.
“He did show up,”
said Simmons. Parker added, “I knew he was okay.”
“A flesh-and-blood
statement,” chuckled Morgan.
“Leading where?” asked the chairman.
Nothing remained but to schedule the next meeting and close. The board went through the motions, the while aware of the quirk in its DNA: impotence against an aggressive CEO.
Nothing remained but to schedule the next meeting and close. The board went through the motions, the while aware of the quirk in its DNA: impotence against an aggressive CEO.
The characters and events in this story are fictitious and do not represent any living person or real event.
